--- title: Discover how Augmented Hearing's Sharpi helped save a life in Iceland description: "Case: the raw letter from an Iceland 112 emergency operator, experiencing the real difference of crystal clear hearing." --- [Skip to content](https://www.augmentedhearing.io/sharpi-in-iceland#main-content) [![Augmented Hearing logo](https://www.augmentedhearing.io/hubfs/251003_Neg_Regular_Respect.svg)Homepage](https://www.augmentedhearing.io?hsLang=en) - Solutions - [Critical Communications](https://www.augmentedhearing.io/solutions/criticalcommunications?hsLang=en) - [Contact Centers](https://www.augmentedhearing.io/solutions/contactcenters?hsLang=en) - [Embedded solutions](https://www.augmentedhearing.io/solutions/embedded?hsLang=en) - Product - Integrating Sharpi - [For Windows](https://www.augmentedhearing.io/sharpi-for-phones?hsLang=en) - [Physical Box](https://www.augmentedhearing.io/sharpi-box?hsLang=en) - [SIP Bridge](https://www.augmentedhearing.io/sharpi-sip?hsLang=en) - [The Sharpi technology](https://www.augmentedhearing.io/sharpi?hsLang=en) - [Try Sharpi](https://www.augmentedhearing.io/try-sharpi?hsLang=en) - [Customer stories](https://www.augmentedhearing.io/cases?hsLang=en) - Knowledge - [About us](https://www.augmentedhearing.io/about?hsLang=en) - [Blog & Research](https://www.augmentedhearing.io/augmented-hearing-blog?hsLang=en) [Book a demo](https://www.augmentedhearing.io/getdemo?hsLang=en) - Solutions - [Critical Communications](https://www.augmentedhearing.io/solutions/criticalcommunications?hsLang=en) - [Contact Centers](https://www.augmentedhearing.io/solutions/contactcenters?hsLang=en) - [Embedded solutions](https://www.augmentedhearing.io/solutions/embedded?hsLang=en) - Product - Integrating Sharpi - [For Windows](https://www.augmentedhearing.io/sharpi-for-phones?hsLang=en) - [Physical Box](https://www.augmentedhearing.io/sharpi-box?hsLang=en) - [SIP Bridge](https://www.augmentedhearing.io/sharpi-sip?hsLang=en) - [The Sharpi technology](https://www.augmentedhearing.io/sharpi?hsLang=en) - [Try Sharpi](https://www.augmentedhearing.io/try-sharpi?hsLang=en) - [Customer stories](https://www.augmentedhearing.io/cases?hsLang=en) - Knowledge - [About us](https://www.augmentedhearing.io/about?hsLang=en) - [Blog & Research](https://www.augmentedhearing.io/augmented-hearing-blog?hsLang=en) [Book a demo](https://www.augmentedhearing.io/getdemo?hsLang=en) ![A photo of the wilderness of Iceland. Martin Jernberg martinjphoto, CC0, via Wikimedia Commons](https://www.augmentedhearing.io/hs-fs/hubfs/4Case%20112%20Iceland.png?width=765&height=573&name=4Case%20112%20Iceland.png "A photo of the wilderness of Iceland. Martin Jernberg martinjphoto, CC0, via Wikimedia Commons") # How Sharpi saved a life in the wilderness of Iceland Learning new things and adapting to new technologies has not always been my strong suit. I sometimes have trouble opening our calltaking system and see that it tells me to look at the help section because there is something new to learn and start using. But every now and then you have to swallow these new things. Because this technology can be so crazy. Absolutely crazy. Recently, I received a call to my workstation (PSAP) and I managed to take advantage of not only 1 item, but 4 items that have been added to the system since I started working here, and I did not like so much to begin with. It seems like a call is coming in from a hiking trail in Skaftafelli. Foreign people who couldn’t tell me exactly where they were. So there I was able to start by sending the woman a location request on the phone so that I could get an exact point of the accident site. It was so windy there and it was a bit difficult to hear the caller. Then it came to me that I could, with a single press of a button in our system, silence the wind sounds and better hear what the woman was trying to tell me. This call ended with me sending an ambulance and a rescue team to Skaftafell as a priority 1 dispatch. I then decided to call the national park ranger who was aware of the matter, to try to get some better information if possible. He had arrived at the scene and spoke of considerable bleeding. Since there was still quite a bit of time for the responder to arrive, I decided to ask him to send me a picture of the man’s injuries through a link we can send to callers and responders through SMS. That’s where that that side of the story came to light, pictures from the scene, which I wasn’t quite sure with in the beginning of how and if it would benefit us. Because as soon as I saw the injuries, which were very serious, I was able to alert our consulting doctor, which is also a new addition to the 112 centre in Iceland, to assess the injuries and make a decision on whether it was right to put dispatch a helicopter. Which in this case turned out to be the result. So the technology and the development of the system made it possible for the helicopter to lift off in much less time than usal. Also, the location of the incident could have made things even more complicated if not for the location request. Conclusion. Don’t be a fool like me and decide that technology is boring or to much trouble. Try using it first and then judge. Inda Hrönn Björnsdóttir, Highly Experienced Call Center Operator Trusted by organizations, where every word counts ![Greater Copenhagen Fire Department Logo](https://www.augmentedhearing.io/hs-fs/hubfs/251003_HBR-1%201.png?width=400&height=295&name=251003_HBR-1%201.png) ![ECA Vaud logo](https://www.augmentedhearing.io/hs-fs/hubfs/251003_AECA-1%201.png?width=400&height=295&name=251003_AECA-1%201.png) ![Iceland Emergency Response 112 logo](https://www.augmentedhearing.io/hs-fs/hubfs/251003_22ICELAND-1%201.png?width=400&height=295&name=251003_22ICELAND-1%201.png) ![Ministry of Interior Portugal logo](https://www.augmentedhearing.io/hs-fs/hubfs/251003_SGMAI-1%201.png?width=400&height=295&name=251003_SGMAI-1%201.png) ![Emergency Medical Services Copenhagen logo](https://www.augmentedhearing.io/hs-fs/hubfs/251003_RegH-1%201.png?width=400&height=295&name=251003_RegH-1%201.png) ![SOS Alarm logo](https://www.augmentedhearing.io/hs-fs/hubfs/251003_SOSALARM-1%201.png?width=400&height=295&name=251003_SOSALARM-1%201.png) ## Ready to go noise free? 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