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Customer stories

Where and how we help critical communication, contact and product teams get better audio - and experiences.

A photo of the wilderness of Iceland. Martin Jernberg martinjphoto, CC0, via Wikimedia Commons

Saving a life in the wilderness of Iceland

"It was so windy there and it was a bit difficult to hear the caller. Then it came to me that I could, with a single press of a button in our system, silence the wind sounds and better hear what the woman was trying to tell me."
 

Changing everything for 112 response

Deployment: May 2023, Windows 11 platform, stage-1PSAP, 112 call handling + fire dispatch. 300K+ calls annually.

“The technology gives our operators the ability to filter out all background noise during a 1-1-2 call. This makes a crucial difference when we quickly help citizens in critical situations. Citizens are often in a chaotic and noisy environment, where the Sharpi technology enables quick collection of critical information. For the operators themselves, the technology can reduce excessive noise exposure, which, we can observe, leads to a better working environment and a more sustainable workplace”

Christopher Van Zeist Nygaard, Quality Control and Development Manager

Header image for the Sharpi x Greater Copenhagen Fire Department case, showing a picture of an ambulance.
Header for the ECA Vaud x Sharpi case, showing emergency responders walking towards a helicopter

3% lower AHT and 8% less breaks - ECA Vaud optimised PSAP call handling with Sharpi

Trusted by organizations, where every word counts
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Originally built, to help save more lives.

Sharpi was originally built by audio engineers, to help 112 operators hear every word, of every emergency call, and has been deployed across European 112 centres.
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For critical communications

Deliver precise speech for dispatchers and responders, ensuring key details are always understood in high-pressure situations, where every word matters.

Explore Sharpi for Critical Communications →
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For 8-hour calling days

Improve every customer interaction - and take care of your team's ears and stress level - with advanced speech enhancement and reduced background noise.

Explore Sharpi for contact centers →
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Embedded solutions in systems and products

Embed AI Speech Enhancement and heading technology in in-ear, over-ear and operational products or systems for clearer, more natural audio - Sharpi defines the future of audiology.

Explore Sharpi embedded solutions →
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No data transmitted - total data safety
Not online, not cloud based. Sharpi is the market's most advanced AI - plus absolute privacy for your operations and customers. 
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Universal speech detection
Sharpi is trained on the sounds humans make, and recognizes human speech across all languages, supporting global teams and diverse users. 
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Military grade
Sharpi was built for critical communications - and has been deployed across European emergency communications and military - delivering reliable performance, always. 

 

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