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FREE GUIDE

The acoustic environment in your centre is a compliance risk

You're used to optimising for performance - but how are you handling the risk of audio quality and acoustic environment in your contact centre? Use this guide to understand the EU Directive on health and safety. 

EU Directive 2003/10/EC How the law applies to you What compliance looks like Compliance obligations Easy checklist

What you'll learn

Four chapters that change how you assess risk

  1. Understanding the law

    Understand the EU Directive 2003/10/EC - and what it means for risk and compliance for contact centres.

  2. What is required of you as a contact centre leader

    Discover what the law dictates - and what is required of you, when it comes to the acoustic environment.

  3. Insight and checklist: What good compliance looks like

    Understand the connection between compliance and performance, what good compliance actually looks like and what to check in your contact centre this week.

  4. The cost of inaction

    Non-compliance can be a costly business - understand what it actually means for your bottom line and risk assessment.