---
title: "Download the guide: The hidden cost of noise for Contact Centers"
description: Download our guide to understand how much noise might be costing your contact center or customer service operations.
---

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📔 FREE GUIDE

# The acoustic environment in your centre is a compliance risk

You're used to optimising for performance - but how are you handling the risk of audio quality and acoustic environment in your contact centre? Use this guide to understand the EU Directive on health and safety. 

 EU Directive 2003/10/EC  How the law applies to you  What compliance looks like  Compliance obligations  Easy checklist

What you'll learn

## Four chapters that change how you assess risk

1. 01
   
   **Understanding the law**
   
   Understand the EU Directive 2003/10/EC - and what it means for risk and compliance for contact centres.
2. 02
   
   **What is required of you as a contact centre leader**
   
   Discover what the law dictates - and what is required of you, when it comes to the acoustic environment.
3. 03
   
   **Insight and checklist: What good compliance looks like**
   
   Understand the connection between compliance and performance, what good compliance actually looks like and what to check in your contact centre this week.
4. 04
   
   **The cost of inaction**
   
   Non-compliance can be a costly business - understand what it actually means for your bottom line and risk assessment.

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